1. Introduction
Welcome to Kisara. By accessing or purchasing from our website (shopkisara.com), you agree to these Terms & Conditions. Please read them carefully before placing an order.
2. Products & Orders
- All Kisara handbags are handcrafted and made-to-order.
- Product descriptions, images, and colors are provided as accurately as possible, but slight variations may occur due to the handmade nature of our products.
- Orders are confirmed only after successful payment and receipt of confirmation email.
3. Pre-Orders & Custom Orders
- All products are available on a pre-order basis to support our slow-fashion model.
- Pre-order items typically require 10–14 working days to process before shipping.
- Custom orders may require additional time, depending on the complexity of the request.
4. Pricing & Payment
- Prices are listed in Nigerian Naira (₦) unless otherwise stated.
- Kisara reserves the right to update prices at any time without prior notice.
- Accepted payment methods will be displayed at checkout. Payment must be made in full before order processing.
5. Shipping & Delivery
- Delivery timelines vary depending on location but typically range between 10–14 working days after order confirmation.
- Shipping costs, if applicable, will be displayed at checkout.
- Kisara is not responsible for delays caused by courier services, customs, or unforeseen circumstances.
6. Returns & Exchanges
- Due to the handcrafted and pre-order nature of our products, all sales are final.
- Returns or exchanges are only accepted if the item is damaged upon delivery or incorrect due to our error.
- Customers must notify us within 48 hours of delivery to request a return or exchange.
7. Intellectual Property
- All content, product designs, images, and branding on the Kisara website are the intellectual property of Kisara and may not be copied, reproduced, or used without prior written permission.
8. Privacy Policy
- Customer information collected during checkout will only be used for order processing, shipping, and communication.
- Kisara respects your privacy and does not share personal data with third parties without consent.
9. Liability
- Kisara is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- By placing an order, you acknowledge that handmade variations are part of the product’s uniqueness and not defects.
10. Governing Law
These Terms & Conditions are governed by the laws of the Federal Republic of Nigeria.
11. Contact Us
For questions or support, please contact us:
- Email: shopkisara@gmail.com
- Phone: +234 708 530 2942
- Instagram: @shopkisara