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FAQs

04/28/2022 2025-09-22 15:21

FAQS

Have Any questions? We are here to help

Delivery Information

How long does delivery take?

Delivery times vary depending on your location. For orders within Nigeria, delivery typically takes 10-14 business days. International deliveries may take 7-20 business days. You’ll receive tracking details once your order is shipped.

Do you ship internationally?

Yes, we offer worldwide shipping! No matter where you are, you can rock Kisara Bags. Shipping costs will be calculated at checkout based on your location.

Can I track my order?

Yes! Once your order is shipped, we will send you an email with tracking details so you can monitor its progress until it arrives at your doorstep.

Returns & Refunds

What is your return policy?

We accept returns and exchanges within 1-2 days of delivery, provided the items are in their original condition, unworn, and with tags attached. Please note that shipping fees are non-refundable.

How do I return an item?

To initiate a return, please contact our customer service team at shopkisara@gmail.com
 with your order number and reason for return. We’ll guide you through the return process.

General FAQs

What payment methods do you accept?

We accept major credit cards, Flutterwave, Paystack, Verve, Mastercard,  PayPal, and other secure payment options. All transactions are encrypted and secure.

How can I contact customer support?

You can reach our customer support team via email at shopkisara@gmail.com
 or through our contact form on the website. We aim to respond within 24-48 hours.

Where can I see product samples?

Sample colours will be showcased on the website and at scheduled exhibitions

Are all products available immediately?

All Kisara products are made available on a pre-order basis. This ensures a slow-fashion, intentional production process.

Have a question not covered in the FAQ?

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